Expert Solutions ("we", "us", or "our") is a SEBI Registered Research Analyst (Reg. No. INH000024028) operating under SEBI (Research Analysts) Regulations, 2014. This Privacy Policy describes how we collect, use, store, and protect the personal information of users ("you" or "Client") who visit our website or use our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal information to provide you with secure and customized services:
Full name, date of birth, PAN card number, Aadhaar number, and KYC-related data mandated by SEBI.
Email address, mobile number, postal address, and WhatsApp contact for daily trade alerts.
Investment objectives, trading capital, risk appetite, experience level, and preferred market segments.
IP address, browser type, device details, and site usage data to enhance your browsing experience.
2. How We Use Your Information
Your information is used solely for legitimate business and regulatory purposes, including:
- Providing well-researched trade alerts, reports, and advisory services.
- Complying strictly with SEBI regulations and legal KYC obligations.
- Sending timely market updates and trade targets via SMS, Email, and WhatsApp.
- Processing your subscription payments and maintaining secure transaction records.
- Responding efficiently to your queries, support requests, and grievance submissions.
3. Sharing of Information
We do not sell, rent, or trade your personal information to any third party for commercial or marketing gain under any circumstances.
Your data may only be shared in the following limited and necessary situations:
- Regulatory Bodies: With SEBI, stock exchanges, or authorities as required by Indian law.
- Payment Processors: With trusted RBI-approved payment gateways for processing your fees.
- Tech Partners: Service providers hosting our site or sending automated SMS/Emails (under strict NDA).
4. Data Security
We implement robust technical measures to protect your data from unauthorized access:
All data transmitted on our website is secured using military-grade SSL/TLS encryption.
Client data is restricted only to authorized compliance personnel on a strict need-to-know basis.
5. Your Rights
As our valued client, you maintain full rights over your personal data:
- Right to Access: You can request a copy of the data we hold regarding your account.
- Right to Rectify: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You can request data deletion, subject to SEBI's mandatory data retention laws.
Note: Under SEBI (Research Analyst) Regulations, we are legally required to maintain client records and communications for a minimum of 5 years.
6. Jurisdiction & Updates
This Privacy Policy is governed entirely by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra. We reserve the right to update this policy periodically to align with new SEBI guidelines. Continued use of our services constitutes acceptance of the latest policy.